Western Boot Sales Return & Exchange Policy

We try to provide the best selection of products available at competitive prices. We deal with quality manufacturers and reputable brands so that you can rely on our products. The merchandise we sell is top-notch. We don't sell seconds or rejects without letting you know.

Please allow 3-5 business days to process your order, prior to shipping.  If you need it fast, use one of the expedited shipping options at checkout.

ORDER CANCELLATION

Your credit card is charged at the time of purchase, not upon shipment of your order.  You may cancel your order any time before the merchandise is shipped and receive a full refund.  After that, it is considered a return and will be processed as such.  All Custom and Special orders must be cancelled within 24 hours.

RETURNING NEW MERCHANDISE

If you are not completely satisfied with the merchandise that you purchased from Western Boot Sales, you may return it to us in its original condition, for a refund or to exchange it for store credit to purchase other items subject to the following conditions:

• ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE or CUSTOM ORDERS!  No refunds or exchanges will be permitted.
• Merchandise that has been altered or monogrammed cannot be returned for refund or exchange.
• All return requests must be made within 30 days of receipt of merchandise.  No refunds can be issued after 60 days of order date; instead, a store credit will be issued in the form of a Gift Certificate.
• For sale items purchased with extended discounts or coupons, a store credit will be issued.  No refunds are allowed on sale merchandise.  This does not pertain to our regularly discounted prices off the List Price.
• ALL returns must be authorized in advance. We take no responsibility for any return sent without prior authorization.
• A Return Merchandise Authorization (RMA) number is needed to return any merchandise.  You may LOGIN TO YOUR CUSTOMER ACCOUNT and select 'Request a Return', or if you don't already have an account and need to create one, please CLICK HERE.
• Your Return Merchandise Authorization (RMA) number must be on the outside of the package. Western Boot Sales will not accept any returns lacking a RMA number.
• You must return the new, unused merchandise in its original condition with all tags attached in the original packaging. All returns must be in the original packaging in new, saleable condition with all documentation and promotional items.
• Ship your return prepaid via using the carrier of your choice. Western Boot Sales will not accept COD shipments. Your package should be insured and freight paid and have a tracking number issued to confirm delivery.
• Shipping and handling fees are not refundable.
• There will be a 10% restocking fee on all merchandise returned for a refund. Shipping and handling fees are not refundable.
• We issue all refunds to the credit card or PayPal account used for the transaction - NO EXCEPTIONS!  Please be advised that although Western Boot Sales has processed a refund, some banking institutions can take up to 5 business days to post a credit to your account.
• For merchandise returned for an exchange, a store credit in the form of a Gift Certificate will be issued in the amount of the merchandise returned, for you to use towards your new purchase.  All shipping charges for exchanges are the responsibility of the customer.
• Merchandise must not show any signs of wear or use, and all original tags must be attached and original packaging included.
• Allow 3-5 days after receipt for your refund request to be processed. We will e-mail you with confirmation of receipt of your return.

RETURNING WORN, USED & DEFECTIVE MERCHANDISE

Occasionally merchandise does not wear as anticipated. If you are unsatisfied with the wear of our merchandise, please contact us by e-mail or by phone about the item so we may issue you a return authorization.

Defective items (i.e., broken, ripped, etc...) will be exchanged for the same or similar item at no additional charge to you. Just email customerservice@westernbootsales.com to obtain a return authorization and ship it back. We'll make it right!

• All our items are warranted by the manufacturer to be free of defects in workmanship and materials. We reserve the right to return items to the manufacturer for expert inspection prior to authorizing credit.

• Boot manufacturers have the option to issue full credit, partial credit (prorated for wear) or repair the boots. Manufacturers do not warrant soles or heels against wear, nor do they repair, replace or give credit for boots that have been damaged due to customer neglect, abuse or misuse.

Have questions about our Privacy Policy or other stuff?  Read our Terms & Conditions or contact us.  We still believe that the customer comes first and take pride in our excellent customer service!