Western Boot Sales Return & Exchange Policy

We try to provide the best selection of products available at competitive prices. We deal with quality manufacturers and reputable brands so that you can rely on our products. The gear we sell is top-notch. We don't sell seconds or rejects without letting you know. Our return policy, however, is pretty strict. Here's the deal:

Once you place an order into our system, it's considered "final" after 1 hour. If you cancel the order after that time, we'll charge you a restocking fee of 20%. This is because we've already placed the order with the manufacturer, and we're on the hook for the bill.

Defective items (i.e., broken, ripped, etc...) will be exchanged for the same or similar item at no additional charge to you. Just email info@westernbootsales.com to obtain a return authorization and ship it back. We'll make it right!

ALL returns must be authorized in advance. We take no responsibility for any return sent without prior authorization. All returns must be in the original packaging in new, saleable condition with all documentation and promotional items. There will be a 20% restocking fee on all returns. Shipping is not refundable.

Exchanges for a different size are allowed, but must be authorized in advance. You may still have to pay the 20% restocking fee.

If you are not completely satisfied with the merchandise that you purchased from Western Boot Sales, you may return it to us in its original condition, for a refund or to exchange it for other items subject to the following conditions:

NEW MERCHANDISE

• Merchandise must not show any signs of wear or use, and all original tags must be attached and original packaging included.

• Merchandise that has been altered or monogrammed cannot be returned for refund or exchange.

• All returns must be made within 30 days of receipt of merchandise.

• Obtain a Return Authorization Number from Western Boot Sales via e-mail at info@westernbootsales.com or by calling (888) 641-1011 or (775) 246-8822 between 9:00 am and 5:00 pm Pacific Standard Time.

• Your Return Authorization Number must be on the outside of the package. Western Boot Sales will not accept any returns lacking a Return Authorization Number.

• Return the new, unused merchandise with all tags attached in the original packaging to:
  
  Western Boot Sales
  RA#
  129 Empire Road
  Dayton, NV 89403
   

• Ship your return prepaid via UPS or US Mail. Western Boot Sales will not accept COD shipments. Your package should be insured and freight paid and have a tracking number issued.

• Shipping and handling fees are not refundable.

• Please include instructions indicating if you wish to exchange the merchandise or wish a refund.

• Allow 3-5 days after receipt for your refund request to be processed. We will e-mail you with confirmation of receipt of your return.

WORN AND USED MERCHANDISE

Occasionally merchandise does not wear as anticipated. If you are unsatisfied with the wear of our merchandise, please contact us by e-mail or by phone about the item so we may issue you a return authorization.

• All our items are warranted by the manufacturer to be free of defects in workmanship and materials. We reserve the right to return items to the manufacturer for expert inspection prior to authorizing credit.

• Boot manufacturers have the option to issue full credit, partial credit (prorated for wear) or repair the boots. Manufacturers do not warrant soles or heels against wear, nor do they repair, replace or give credit for boots that have been damaged due to customer neglect, abuse or misuse.