Return & Exchange Policy
We try to provide the best selection of products available at competitive prices. We deal with quality manufacturers and reputable brands so that you can rely on our products. The merchandise we sell is top-notch. We don't sell seconds or rejects without letting you know.
Please allow 3-5 business days to process your order, prior to shipping. If you need it fast, please use one of the expedited shipping options at checkout.
Your credit card is charged at the time of purchase, not upon shipment of your order. You may cancel your order any time before the merchandise is shipped and receive a full refund to the original form of payment. After that, it is considered a return and will be processed as such. All Custom and Special orders must be cancelled within 24 hours - NO EXCEPTIONS.
Returning New Merchandise
If you are not completely satisfied with the merchandise that you purchased from Pungo Ridge, you may return it to us in its original condition, for a store credit or to exchange it for other items subject to the following conditions:
RETURNING WORN, USED & DEFECTIVE MERCHANDISE
Occasionally merchandise does not wear as anticipated. If you are unsatisfied with the wear of our merchandise, please contact us to return the merchandise to us for further processing.
Defective items (i.e., broken, ripped, etc...) will be exchanged for the same or similar item at no additional charge to you.
No code needed - discount is automatic upon checkout. Some restrictions apply.
No code needed - discount is automatic upon checkout. Sale does not include kid's boots.
Watch the video for demonstration!